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At Socionomics Sdn Bhd, we are committed to providing high-quality educational and event experiences. This policy explains when refunds may be granted for our programs, tickets and digital products.
Please Read Carefully
This Refund Policy is written to clarify the terms under which refund requests may be reviewed and approved by Socionomics Sdn Bhd.
All purchases made through SenangPay or other authorized channels are final unless otherwise stated in the offer or promotion. Due to the nature of our events and digital content, we generally do not provide refunds once payment is completed.
Refunds may only be considered under specific circumstances. Approved refunds will be processed using the same payment method used during purchase, typically within 14 business days.
If an event is postponed or rescheduled, your ticket will automatically be transferred to the new date. If you cannot attend the new session, you may request a replacement seat for another participant, subject to approval.
All digital products, online courses, or downloadable materials are considered delivered once payment confirmation is received. Refunds are not provided for change of mind, lack of usage, or perceived value differences.
If you believe you are eligible for a refund, please email [email protected] with the following details. Each request will be reviewed on a case-by-case basis.
For questions regarding refunds or payment issues, contact Socionomics Sdn Bhd at [email protected]. Address: G-2A, Jalan USJ Sentral 3, Subang Light Industrial Park, 47500 Subang Jaya, Selangor.
Need help with payment?
For refund requests, duplicate payments or payment-related questions, email our support team with your purchase details.